Brainz Medical Technology values feedback from hospitals, healthcare professionals, suppliers, and technology partners. This page sets out how to reach us and how complaints are handled.
1. General Contact
For general enquiries, demonstrations, partnership discussions, training requests, or commercial enquiries, write to info@brainz.me, call +971 50 770 1292, or use the contact form on our homepage.
2. Complaints
To raise a complaint, please include the following so we can route the matter to the right team and act quickly.
- Your name, organization, and role.
- The product, project, or interaction the complaint refers to, including any reference numbers.
- A description of the issue and the outcome you are seeking.
- Supporting documents, where available.
3. Acknowledgement
We aim to acknowledge complaints within five working days, investigate them in line with manufacturer guidelines and applicable regulatory requirements, and respond with an outcome or a clear update on next steps.
4. Escalation
If you are not satisfied with the response, you can request that the matter be escalated to senior management.
5. Manufacturer Coordination
Where a complaint relates to manufacturer-specific product behavior, regulatory matters, or warranty interpretation, Brainz Medical Technology will coordinate the response with the relevant manufacturer in line with their procedures.
Contact
Brainz Medical Technology, DAFZA, Dubai, UAE. info@brainz.me · +971 50 770 1292