This page sets out the general approach to warranty and service for products and solutions supplied through Brainz Medical Technology.
1. Manufacturer-Backed Warranties
Products supplied through Brainz Medical Technology are covered by the warranty terms of the respective manufacturer. Scope, duration, exclusions, and claim procedures are defined by the manufacturer and confirmed in the commercial agreement governing each transaction.
2. Service and Support
Service, application training, installation, calibration, preventive maintenance, and after-sales support are provided in coordination with the manufacturer, the customer hospital, and Brainz Medical Technology, subject to commercial terms and territory.
3. Reporting Issues
Hospitals and partners experiencing a service issue can contact info@brainz.me with the product name, the serial number where available, a description of the issue, and any supporting documentation. We will route the case to the appropriate technical contact.
4. Exclusions
Damage caused by misuse, unauthorized modification, repair by unauthorized parties, or use outside the approved indication may not be covered. Specific exclusions are set out by the manufacturer.
5. Documentation
For each installation, customers receive or have access to the manufacturer's user documentation, training records, and applicable service terms.
Contact
Brainz Medical Technology, DAFZA, Dubai, UAE. info@brainz.me